Booking & policies
Everything you need to know before you book. Please read the cancellation terms carefully — we strongly recommend reviewing the cancellation terms before booking.
In addition, we are delighted that you have chosen to stay at Whitehouse Country House for your holiday get together. As a family home we would appreciate you leaving it as you have found it, i.e. chairs, crockery ,cutlery etc put back where you found them.
Any breakages please let us know.
Cancellation policy
- Non-refundable deposit
- £300, payable at the time of booking.
- Balance due
- 60 days before the start of your stay. The balance is non-refundable unless the property can be re-let for your booked dates.
| Notice given | Term |
|---|---|
| More than 60 days before the start of your stay | The £300 deposit is non-refundable. Any balance already paid is non-refundable unless the property can be re-let for your booked dates, in which case a refund of the balance will be provided. |
| 60 days or fewer before the start of your stay | The full balance is due and is non-refundable. If the property can be re-let for your booked dates, a refund of the balance will be provided. The £300 deposit remains non-refundable. |
- A £300 non-refundable deposit is payable at the time of booking. The remaining balance is due 60 days before the start of your stay.
- The balance is non-refundable. If you cancel and the property can be re-let for your booked dates, a refund of the balance will be provided. The £300 deposit remains non-refundable. These terms do not affect your statutory rights.
- Guests are responsible for arranging and maintaining their own suitable insurance to cover cancellation and any amounts payable under these booking terms. Please check your policy for cover, exclusions and claim requirements before booking.
- If you cancel 60 days or fewer before the start of your stay, you remain responsible for the balance, subject to the re-letting refund provision above. Having no insurance, insufficient cover or a declined claim does not remove this responsibility. Any insurance claim must be made directly to your insurer.
- Please review the cancellation deadlines and charges carefully before confirming your booking.
Guest damage policy
- Guest responsibility
- The lead guest is responsible for ensuring that everyone in the booking party treats the property and its contents with care, and for damage caused by the party or any pets during the stay.
- Your own insurance
- Guests must arrange their own suitable insurance for accidental damage to the property and its contents. Please check that your policy covers your stay and any pets, where applicable. Whitehouse Country House does not provide damage insurance.
- Reporting damage
- Please report any damage or breakages as soon as possible so we can assess the issue and arrange any necessary repairs.
- Damage charges
- Guests are responsible for the reasonable cost of repairing damage or replacing damaged items caused by their party or pets, excluding fair wear and tear. Any charge will reflect the actual loss, taking account of the age and condition of the item, and will be explained with supporting details. If you have no insurance, insufficient cover or a declined claim, you remain responsible for paying the appropriate amount. Claims must be made directly to your insurer.
Dog policy
- Maximum dogs
- Up to 3 dogs.
- Charge
£25 per dog per stay.
- Whitehouse Doggy Guests
Dogs must be under strict control at all times while in the property and grounds.
Any fouling of lawns etc must be cleared up without delay. Please use poo bags (some are provided, but please bring your own with you).
Put used bags in the general waste (black bin bag)
Please bring your dog’s bed or basket for sleeping in.
Dogs MUST NOT be left alone in the property or elsewhere at any time.
Please follow the signs on bedroom doors, 2 bedrooms are completely dog free due to some guests having a pet hair allergy.
Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing. There is a lint roller in the kitchen for your use.
Whitehouse is on a working farm, when walking your dog out with the grounds e.g. to the river, you must keep it on a lead.
Please DO NOT go beyond the end of the garden at the back of the house as this area is a private working farm & stock is checked daily in the fields and the barn.
Please confirm that your dog(s) are fully up-to-date with their vaccinations and worming.
We hope your K9 pals enjoy their stay at Whitehouse!
Hot tub information
The hot tub is included with the house. Full guidance is provided at the property.
When finished in the hot tub for the day please turn the temperature down to 32 (this is in line with our “Green” policy).
Add I cap of chlorine granules and set 1 of the jets going.
This helps clean the system, the jets will switch off automatically.
The level of the water should be to just under the headrest. Top up using the hosepipe as required.
Do not let the level drop below the jets.
- Supervision of children
Children must be supervised at all times. Children under the age of 4 years are not permitted in the hot tub.
- Safe use
On arrival, you hot tub may not be at the desired temperature, this is due to regular cleaning & maintenance. Do not use the hot tub if the temperature exceeds 40c.
Do not use the hot tub when under the influence of alcohol, tranquillisers or any other drugs that may cause drowsiness or that raise or lower blood pressure.
- Maximum users
A Maximum of 5 people at any one time.
- Glass
No glassware allowed in or near the hot tub.
- Food & drink
No food is allowed in the hot tub. Drinks can be consumed using an appropriate vessel (not glass).
- Operating times
The hot tub is available to use between the 9am and 10:30pm. Nobody should be in the hot tub after 10:30pm.
- Showering before use
Please shower before using the hot tub.
- Cover use
Please replace the cover after using the hot tub.
- Health considerations
You must consult your doctor prior to using the hot tub if you are pregnant, have heart disease, diabetes, high or low blood pressure or any serious illness.
- Entering the hot tub
Enter and exit the hot tub carefully as the area around may be slippery.
- Take a break
Limit your soak time to 15 minutes and cool off before re-entering.
- Soap and Sun lotion
Please do not use any soap or wear any sun lotion whilst using the hot tub.
EV charging
Parking
Frequently asked questions
Privacy policy
We use the personal information you provide to respond to your enquiry and manage your booking. We do not sell your personal data. Whitehouse Country House, as the data controller, is responsible for explaining how your information is used, how long it is retained, and how you can exercise your rights under UK GDPR. Please contact the operator for further details.
Accessibility
This website aims to meet WCAG 2.2 AA good practice. Accessibility features of the house itself are not yet provided. Please contact us with any access questions and we will answer honestly.