Covid-19 Information and Guidelines
The following information is dynamic and will alter from time to time reflecting changes to Government advice. The health of our staff and guests is our No.1 priority and we hope these guidelines offer some reassurance.
Note: There is usually a time-lag between booking a stay with us and actually staying, so please check that you have the latest information before you leave home. We’ll update guidance here, on our website, on an ongoing basis. Also check our Facebook page Whitehouse Country House
Opening Date.
We intend to open from Friday 24th July 2020. We feel this gives us time to ensure we have a safe environment for you and our team at Whitehouse. Things will be slightly different to start with, but we’re sure this ‘new normal’ won’t distract too much from your enjoyment.
The Scottish Borders
Although there are busy tourist ‘honey-pots’, there is also an abundance of fresh air, space and wonderful walks. Places to visit, activities and eateries will all start to re-open their doors during July. We do recommend that you use the internet to check on revised opening details for tourism businesses in the area.
Making a Booking
All current bookings from 24th July on wards are unaffected and we look forward to seeing you. You can make a new booking on our website anytime at: www.whitehousecountryhouse.com alternatively, you can book by calling us on 07877800582.
Note: for all new bookings there is a 2 night minimum stay requirement
Public Areas
Chairs and tables will be spaced out to facilitate social distancing. If areas feel a little less personal, it is because we will have removed some of the stylistic ‘nic nak’s’ that adorn the Whitehouse. Things like leaflets, newspapers and magazines will no longer be available. Note that there is WiFi throughout the property for accessing information via laptop, tablet or phone.
Breakfast
Breakfast will be served in the dining room. Tables will be laid out to ensure there is social distancing. There will be no buffet available, but wipe clean menus will be in your bedroom and allow you to choose which items you’d like.
You will be asked to book a time for breakfast (between 8am and 9.30am) and you will be assigned a table. Please try to stick to your time. You will be shown to your table on arrival and this will remain yours throughout your stay.
Housekeeping and Turn Downs.
Your room will be thoroughly cleaned before your arrival. No-one will access your room for the duration of your stay unless you specifically request a turn-down service. If for whatever reason, we do need to enter your room, it will be at your request. Any extras, such as towels or tea/coffee can be left outside your door if requested at reception. A bag is in your bathroom for you to put your used towels, bath mats and face cloths in. Please leave this bag outside your door and we will replace them. All bedding, towels and bathrobes will be washed at a minimum of 60 degrees.
Sanitising Stations
We will have sanitising stations at the front entrance and in public areas.
Use of PPE
Some of our staff will be wearing face masks, shields, disposable aprons and / or gloves. Please be assured that staff are trained on how to use this and for each staff member, their use of PPE will be tailored to them, their role and to maximise your protection. Do not expect all our staff to be wearing the same PPE. We will not be insisting on guests wearing PPE, but you are, of course, welcome to do so.
Temperature
Depending on the Government advice at the time, the team at Whitehouse will be checking our own temperatures daily. If you are unwell, please do not travel to Whitehouse – simply postpone your stay. If you start feeling unwell or show symptoms of Covid-19 while at Whitehouse, please go to your car and call us via your mobile phone: 07877800582. We will offer advice, depending on your situation.
When You Depart.
Check-out is 11am. If you have already paid, you may deposit your key in the hall in the box provided.. our much loved “Guest Book” will not be available, but please feel free to comment on your stay via our FaceBook page, online by clicking on the booking widget or through Trip Advisor.
